The Verizon Guy Sucked

I realize that what I am about to state is controversial to most things good, but I hate Verizon. I had Altell before they went out of business and they were wonderful. They didn't treat their customers like... well, not customers, or cattle (for lack of a better term).

Let me give you an example of my burning anger.

Yesterday I decided to take my brother to the Verizon store, for the fourth time, to activate his phone, for the fourth time, because this particular phone has a problem staying on for any length of time. I figured, after making a customer continuoulsy come into the store to activate the phone because the previously sent phones were messed up out of the box, the Verizon customer service representatives would show a little care and concern and do whatever they could to keep their customer. After all, what's Verizon without their customer base?

Needless to say, the Verizon guy at the counter, who had a horrible attitude, decided to tell me a few things that were disturbing.

One: Apparently, if the phone is from Motorola then it's not the problem of Verizon when the phone decides to break.

Two: IT IS good customer service to continue to replace a broken phone over and over again until the phone starts working, "even if it's 100 times."

Three: He ABSOLUTELY IS providing GOOD customer service and I am MISTAKEN to think he can do anything to help the situation in the least. (Me... the customer... is wrong?)

Added Bonus: This is a little bit of math... but bare with me. The gentleman decided to tell us that as the Verizon representative he gets NO bonuses or deals when it comes to his plan. I was surprised, so I pressed on. He claimed that he must pay full price (no half off or signing contract) for a phone, however he only has to pay $10 a month for unlimited calls, text and web. He said that because he must pay full price for the phone it end up being the same price as what we pay. I'm no math whiz (I am an English major) but I can put two and two together, so I did. He was so rudely "right" about the situation he did all but call me a stupid little girl.

So, here are the numbers. My plan, which is unlimited text and limited minutes and no web is $60 a month. I paid around $40 for my phone (with Altell). I've had my phone for almost two years, it's had some problems but it's just now time for a new phone. I would say that a person (unless rich) keeps their phone for about two year, wouldn't you? Anyway, he paid $600 for his droid and pays $10 a month for his unlimited talk, text and web.

The Math After Two Years: Me-$1480 HIM-$840

If he chooses to keep his expensive phone for two years he saves $640 dollars. I pay almost double what he does because he is a Verizon representative. And he told me I was wrong. He told me he gets no deals.... He's supposed to get deals, he works for Verizon. Verizon would be a horrible company if they didn't give their representatives deals... I mean... really??

Needless to say, I'm changing companies when my sister gets back from Italy... I would rather pay more money and get people who are actually coherent and nice. Or, better yet, not "A-WHOOLS."

(I know I spelt that weird, but I don't want to cuss so that's my solution.)

On a happier note, I have to morning off to continue searching for more jobs. YAY.